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Focus and Flourish: How to Plan for Your Best Year Yet

By Fiona Humberstone, 14th Dec 2011
2

The challenge with most business planning methods is that they don’t seem to take much of you into account. Plan for Super Success! (whatever that means); Turbo Charge your Business for the New Year and so on… What about what you want? And perhaps that is what you want, but it always helps to be asked.

As a part of our very popular Focus and Flourish workshops, one of the core things we get our guests to focus on, is what success looks like to them. It’s all very well wafting around concepts of success, but success is a very personal thing, and the sooner you define a tangible (and ideally, realistic) goal, the better. Based on the feedback I’ve had about this workshop, I thought it might be very timely to share the key concepts with you so that you can use it in your own planning. So here goes:

What does success look like to you?

What’s important to you about next year? How does your business fit in with your values. Why are you running your business and how does that fit in with your life? How will you know whether next year has been a rip-roaring success?

Start with your brand

Take a stock check on your business brand. What do you want to be known for? Where is your niche in the market? What makes you different from everyone else? What do your profitable clients value about what you do? What core message do you want to communicate next year?

Brainstorm the things you could do to market your business

Don’t hold back – think of at least 30 activities that you might do to market your business. However crazy they sound, get creative. You don’t need to do them all! But you do need to open your mind. At the last workshop we had suggestions ranging from walking along the A303 with a sandwich board (not advised…) to roundabout sponsorship (again, rarely advised) to creating welcome packs for your clients. Create as large a list as possible of potential marketing activities.

Shortlist based on personal values, your budget and your brand

You can’t do everything, but you should have around 10-15 core marketing activities that you do on a monthly basis as well as more specific activities for focused seasonal campaigns. When you’re thinking about what to do, remember that every business needs to spend some money on marketing, you can’t build a business on thin air alone, but planning where to spend your budget to get maximum return on investment (ROI) is crucial. What people often overlook is tying their marketing activity back to their personal values and their brand: essential for ROI and consistency.

Make a plan: And stick to it!

Obvious but true. Too many of us hurtle from one month to the next, only implementing marketing activity as a panicked response to a quiet month. Plan a consistent level of marketing plus seasonal campaigns to drive your business forward for 2012.

I hope that gives you a bit of inspiration and a template for moving forwards. We do still have a couple of places left on January’s Focus and Flourish workshop, so do join us if you can, it promises to be an incredibly inspiring day. Full details on our website.

Tagged as in Business Strategy, Inspirations, Marketing

The jury is still out on whether sales promotions can work for a service based business. I’m the first to admit that they can look desperate and potentially damaging to your brand. But at the same time, I do believe that if planned and communicated sensitively, they can even out the natural peaks and troughs within a business.

How to make a January Sales Promotion work for your business

  1. Avoid the blanket “10% off our services” at all costs. You’re better than that
  2. Think about what you can offer that will compel people to take action now. Get creative, brainstorm with your team (or your marketing partners – Flourish are happy to help!) and think about what you can afford to give away that your customers will value.
  3. Consider what it will take to get people to focus. Remember, this isn’t about what you can do cheaply, it’s about what your clients will value. Think about it from their shoes.
  4. Think carefully about how you communicate your reasons for running your sales promotion. When worded carefully you’ll gain loyalty and new business so take your time to write your copy well.
  5. Really make it worth your clients while – for example, if you’re a photographer, give a credit towards a set of images. If you’re a hairdresser, give them a voucher for a free cut and blowdry or an upgrade to a full head of highlights or whatever it takes to make it worth their while not putting it off until next month
If you’re thinking of running a sale, let me know how you get on, I’d love to hear. And if you have any top tips, do share!

Tagged as in Business Strategy, Marketing, Powerful Ecommerce

The Great Little Trading Company have had a fab campaign to persuade their clients to shop now for Christmas rather than leaving it any longer. I can’t say I’ve seen the comprehensive marketing that Stu describes with his eBuyer experience, but it’s a compelling sales promotion nonetheless.

You see the problem with sales is that the retail industry has taught us that the longer we wait, the better the deal. And whilst we love the instant gratification of walking home with armfuls of bags, and we persuade ourselves that we need to buy it now or it might be gone, this strategy isn’t helpful for business owners. You need people to buy now don’t you?

And letting people even remotely assume that if they wait, you’ll slash your prices further is bad news for margin, bad news for your conversion rates and bad news for business.

That’s why when I found this promo during a spot of Christmas shopping on Sunday I just had to share it with you. Isn’t it fab? Great Little Trading Company (GLTC) have been completely upfront about the fact that their best deals are available for people that take action now. Wait, and you won’t save as much money. I love the fact that they’re showing all the discounts – past, present and future. It really compels you to take action doesn’t it?

I know I’ll be looking forward to spotting opportunities to use this with our ecommerce clients – how about you? Could you use this in your business?

Postscript: The fallout from not following through

I’m really disappointed. I nipped over to the website to check the URL and look what I saw on the homepage!

I’m so gutted. Why did they do it? I did think twice about whether to reword the whole blog post in the light of this, but I do think it’s important that I share a) what worked so fabulously well and b) how you can undermine it so easily.

What I think is a real shame is that in the grand scheme of things, what difference does 2% really make? Are they going to lose clients tonight just because they are “only” offering 16% off? I really don’t think so. I honestly think the original banner would have trained the consumer to get in early next year (as well as sign up to the newsletter so that they could be the first to hear).

What do you think? Did they make a mistake in backtracking on the offer? I’d really love your thoughts on this one.

 

 

 

Tagged as , , in Business Strategy, Marketing, Powerful Ecommerce, Websites

The great thing about retail is that your customers expect you to run a January sale. So if you’re worried about a sale damaging your credibility, don’t be. If you are serious about running your business as a business, then come January, you need to think seriously about running a sale. Why? Because we all [...]

Tagged as in Business Strategy, Marketing

Author

January Sales: Could they work for your business?

By Fiona Humberstone, 27th Nov 2011
2

Do you run a January sale? If you don’t, do you think you should be? We as consumers often see January sales as a way of retailers clearing stock. If you run a business that doesn’t hold stock – be it a craft business where you make everything to order or a service based business [...]

Tagged as in Business Strategy, Marketing, Online Marketing, Powerful Ecommerce

  It has never been cheaper to start an ecommerce business. Gone are the days where you need to spend hours learning HTML to build your own website – businesses like Shopify and Create mean that you can create an online shop from around £30 per month. Which is great news for cash-strapped startups – [...]

Tagged as , , in Branding, Business Strategy, Marketing, Online Marketing, Powerful Ecommerce, Websites

If consumers are feeling jaded, short on disposable income and reluctant to part with their hard earned cash, then how do you stimulate spending? How do you attract, engage and compel your current and prospective customers to spend their money with you? It all comes down to creating a proposition that excites your customer. One [...]

Tagged as , , , , , , in Branding, Business Strategy, Marketing, Powerful Ecommerce, Websites, Workshops

Author

Are you brave enough to think big?

By Fiona Humberstone, 18th Feb 2011
4

What’s the biggest single limiting factor in your business? Could it possibly be you? I’m no performance coach but it’s struck me recently that very often it’s not a lack of funds or a lack of talent that’s holding business owners back – it’s a lack of ambition. Why are we so reluctant to raise [...]

Tagged as in Branding, Business Strategy, Marketing

What is this obsession with chasing after new customers all the time? Driving the children to school this morning I was incensed by a Direct Line advert, bragging about introductory discounts, presumably for new customers. Remember the Nationwide advert for “Brand New Customers Only”? That ad worked because we’ve all experienced the injustice of special [...]

Tagged as in Business Strategy, Marketing

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Should you be running a sale right now?

By Fiona Humberstone, 6th Jan 2011
5

If you run a business that sells a product then my answer is definitely, yes! We often perceive January sales as a time for retailers to shift Christmas stock, freeing up space and liquidating assets for the new year. So if you sell product that you make to order – handmade goods perhaps, it’s easy [...]

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Tagged as in Business Strategy, Marketing

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Creative inspiration and branding for ambitious small businesses.




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