Inspired by Leslie Shewrings’ extensive washi tape collection I ordered an *ahem* small supply for the studio from Superlovely. I was so pleasantly surprised when they arrived earlier than expected and with these gorgeous rosettes as a small present! How lovely is that? I’ve been talking to my Branding Masterclass students about delighting their customers with unexpectedness. What could you do in your business?

Spookily enough I received a lovely package from one of my Branding Masterclass students yesterday with a very sweet thank you banner inside. Literally a couple of moments before I published this post. Isn’t that sweet? Thank you Jo! http://www.facebook.com/photo.php?fbid=379460745405319&set=a.346339598717434.89033.203281946356534&type=3&theater