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Posts Tagged ‘web’

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What comes first? A website or a new logo?

By Fiona Humberstone, 7th Apr 2008
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When you’re starting a business or revisiting your marketing, where do you start? With your website or with your logo design? When budgets are tight I can understand the logic behind starting with your website – websites can start generating you visible income immediately, they’re an essential part of your marketing mix and if you can get the website right you can use the income generated to refine other areas of your marketing.

However, if you take a step back and look at the bigger picture, I think you’ll see why this logic is flawed.

Great marketing always starts with strong branding. If you don’t have a strong brand identity you’ll simply be making life harder for yourself. You’ll have to fight harder to engage your target audience, you’ll have to spend more money (in the long term) getting your marketing collateral looking like it’s come from the same company and quite simply, you’re missing a trick.

Think of branding like losing weight
Imagine you decided that now was the time to go on a drastic image makeover – you’d lose 3 stone and get a new haircut and new wardrobe. When would be the best time to invest in that new wardrobe? Before you’d lost the weight? Or after? Sure, you’d feel better instantly if you went out and bought a new wardrobe immediately, but ultimately you’d end up throwing all your old clothes away when you reached your target weight. Your body shape would be different, you’d have more confidence and your tastes might even be different. You’d probably feel like you’d reached your full potential and feel as though now was the time to be showing off your new body shape. Do you think that the clothes you bought when you were 3 stone heavier would still work on your new, trimmer frame? Unlikely isn’t it?

So why then, does it make sense to design your website before you finalise your branding? Getting the branding right at the outset can actually save you money in the long run. To start with, you’ll have a clear set of brand values and brand identity to give to your web designer. This means that you’ll incur less creative bills (and probably get a better outcome since most web designers aren’t branding experts). You’ll also get to where you need to be much faster because your web designer will know what you expect of them. And finally, you’ll have a website that truly represents your brand. That really says the right things about your business.

So before you rush out and order your new website, just think – am I happy with my branding? Is it saying the right things about me? And if you’re not, talking to a friendly design agency who specialises in branding!

Tagged as , , , , , , , , , in Branding, Graphic Design, Web Design, Workshops

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Testimonials – cheap, easy, effective marketing

By Fiona Humberstone, 27th Mar 2008
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Can I share one of the most effective free marketing tools that every business has at their disposal? Testimonials. Happy clients are your best asset. Happy clients will sell for you harder than your best salesperson. They’re genuine, impartial, and most importantly, they’ll sell the benefits of your product or service from a client’s perspective.

You can use testimonials everywhere – on your website, your blog, your corporate brochures and your leaflets and postcards. They really do add a lot of value to the power of your marketing. Can I just make one suggestion?

Please, never, ever make them up. They’ll undermine your credibility. And with lots of happy customers, why would you need to!

Tagged as , , , , , , , , , , , , , , in Blogging, Copywriting, Web Design, Websites, Workshops

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When people visit your website what do they see? A jumble of text? Lots and lots of information about your business? Or is there a compelling statement which reaffirms to your visitors why they’ve visited your site and how you can help them?

Your website homepage is like the shop window to your online presence. If you can make your homepage attractive to your visitors, you can stop them bolting the site the minute they’ve arrived. (This is your bounce rate – the number of visitors that leave your site without looking past your homepage). So just how do you make your site compelling enough that people want to trawl around it.

For starters, is there a statement telling people how you can help them? In their language? That doesn’t start with the word ‘we’? Think about what it is that you really offer, that really benefits your target audience. On my homepage we’ve grabbed attention with the line “Fresh thinking to help you communicate the image your business deserves. Design, print, marketing, websites”. Can you see how that might be more powerful than “We can help you with your business image”? Same proposition, different way of writing.

Secondly make it easy for people to see the benefits of using you. You’ll see on our homepage that we have a column on the right that breaks down some of our services into Benefits. “We can help you to”.

Thirdly include a fabulous testimonial. We have one which completely sums up not just what I want to tell people, but what makes us unique – and all from the words of a client.

Finally, make sure the design is attractive and fits with your brand values. How many times have you visited a site and just thought “Yuk. Not for me”. Design is key if you want to engage your audience and encourage them to look further than your homepage.

Tagged as , , , , , , , , , , , in Websites

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Are you ‘we’ing all over the internet?

By Fiona Humberstone, 10th Mar 2008
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Does your website talk about your business or your clients? Does it talk about what you’d like to sell them or how you can help them? I know it sounds like a subtle difference, but it’s an important one. Take a a piece of paper and divide it into two columns. On the left hand [...]

Tagged as , , , , in Websites

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Are ‘about us’ pages a good or bad thing?

By Fiona Humberstone, 10th Mar 2008
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About Us pages are a bit of a controversy aren’t they? Gone are the days when you ‘had to have it’. Times have moved on and marketeers are recommending that you don’t have an about us page on your website any more. Why? Because your website shouldn’t be about you, it should be about your [...]

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Creative inspiration and branding for ambitious small businesses.




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